PLEASE READ THE FOLLOWING TERMS CAREFULLY BECAUSE, BY ACCESSING ASSISTFUL.AI OR DOWNLOADING, INSTALLING AND USING SERVICES AVAILABLE ON ASSISTFUL.AI, YOU ACCEPT AND AGREE TO THEM. PLEASE ALSO READ OUR PRIVACY POLICY TO LEARN HOW WE COLLECT AND USE INFORMATION.
Last Revised: September 21, 2022
Welcome to Assistful!
These Assistful Service Terms (these “Terms”) explain the relationship between Growscience LLC dba Assistful (“Assistful”, “we” or “us”) and you when you (i) access and use assistful.ai and its related domains (together, the “Site”) and/or (ii) download, install, use and in some cases purchase Assistful’s proprietary email software applications (including all related documentation, updates and upgrades) and any other services offered through the Site (the “Assistful Services”).
These Terms govern visitors’ access to and use of the public areas of the Site, as well as access to and use of the Assistful Services. Unless otherwise indicated, “Assistful Services” as used throughout these Terms includes the public areas and the Assistful Services. For the purposes of these Terms, “you” or “your” refers to you as a visitor to or registered user of the Assistful Services.
THESE TERMS, TOGETHER WITH OUR PRIVACY POLICY, FORM AN AGREEMENT BETWEEN YOU AND ASSISTFUL. BY AGREEING TO THESE TERMS OR USING THE ASSISTFUL SERVICES, YOU REPRESENT TO US THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO THIS AGREEMENT.
IF YOU ARE AGREEING TO THESE TERMS OR USING THE ASSISTFUL SERVICES ON BEHALF OF YOUR EMPLOYER, YOUR ACCEPTANCE OF THESE TERMS IS DEEMED AN AGREEMENT BETWEEN YOUR EMPLOYER AND ASSISTFUL AND YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND YOUR EMPLOYER TO THESE TERMS.
1. License Grant.
The Assistful Services are owned by Assistful and are licensed, not sold, to you. Subject to your payment of all applicable fees, Assistful grants to you a personal, nonexclusive, nontransferable, limited license (without the right to sublicense) to access and use the Site and to access, download, install and use the Assistful Services subject to the limitations set forth in these Terms, any relevant purchase order or ordering document related to the Assistful Services (“Order Form”) and any and all other terms and policies set forth in the Assistful Services. You acknowledge that the source code for the Assistful Services and other trade secrets embodied in the Assistful Services have not been and will not be licensed or otherwise disclosed to you. All rights not expressly granted herein are reserved by Assistful.
2. Use of Assistful Services.
1. Registration:
Unless you are visiting only the public areas of the Site, you are required to register and create an account to use the Assistful Services (“Account”). You agree that you will maintain and update your registration and account information to ensure it is current, complete and accurate and that we have the right to terminate your Account and use of the Assistful Service if you provide untrue, incomplete or inaccurate information.
2. Your Responsibilities:
You are responsible for providing the equipment and services that you need to access, download, install and use the Assistful Services. Assistful does not guarantee that the Assistful Services are accessible on any particular equipment or device or with any particular software or service plan.
You are responsible for all activities that occur through your Account, whether or not authorized by you. Please do not share your Account or any of its information with any other person.
You must at all times when using the Assistful Services comply with Assistful’s Acceptable Use Policy.
You will use the Assistful Services only for your internal business purposes and in accordance with applicable laws, rules and regulations. You are responsible for all of your activities that occur within, through or as a result of your use of the Assistful Services. You agree that you will not use the Assistful Services for unlawful purposes or to engage in any illegal, offensive, indecent or objectionable conduct, including violation of any third party privacy or other rights. You agree that you will not use the Assistful Services if you are under the age of majority in your place of residence or otherwise not fully able and competent to agree to these Terms.
If you use the Assistful Services on your mobile device, you are solely responsible for all message and data fees charged by your wireless service provider. Please contact your mobile service provider for pricing plans and details. Assistful is not liable for any delays, interruptions or other transmission errors related to your device, service or wireless service provider.
Except as specifically permitted in these Terms or expressly authorized in writing by Assistful, you agree that you will not directly or indirectly: (a) distribute, sell, assign, encumber, transfer, rent, lease, sublicense, modify or time-share the Assistful Services; (b) use any of the Assistful Services in any service bureau arrangement or on behalf of any third party; (c) reproduce, adapt, create derivative works of, translate, localize, port or otherwise modify any of the Assistful Services; or (d) permit any third party to engage in any of the acts described in clauses (a) through (c).
You are not permitted to: (a) remove or alter any copyright or other proprietary rights’ notice or restrictive rights legend contained or included in any of the Assistful Services; (b) decompile, disassemble, reverse compile, reverse assemble, reverse translate or otherwise reverse engineer any of the Assistful Services; (c) use any means to discover the source code of the Assistful Services or to discover the trade secrets in the Assistful Services; or (d) otherwise circumvent any functionality that controls access to or otherwise protects the Assistful Services.
You are responsible for complying with all laws, rules and regulations (including those relating to internet, data and email privacy) that apply to your use of the Assistful Services.
3. Our Responsibilities:
Assistful is responsible for providing the Assistful Services in accordance with these Terms and all applicable laws, rules and regulations.
We will maintain commercially reasonable administrative, physical and technical safeguards intended to protect the security, confidentiality and integrity of information that you provide to or through the Assistful Services (including Your Content as defined in Section 3 below).
Assistful reserves the right but is not obligated to improve, enhance or modify the Assistful Services. We will notify you in advance of changes to the Assistful Services that may significantly adversely affect the manner in which you use the Assistful Services or the manner in which the Assistful Services perform.
Assistful is not responsible for the content of Other Services or for losses, liabilities, actual or pending claims, actions, damages, expenses, costs of defense and reasonable attorneys’ fees (“Claims”) arising from your use of content, information, web sites, software, services and other materials of third parties with which you may interact when you use the Assistful Services (collectively, “Other Services”). YOU ACCESS OTHER SERVICES ENTIRELY AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH TERMS AND CONDITIONS APPLICABLE TO YOUR ACCESS AND USE OF OTHER SERVICES.
4. Availability:
We use commercially reasonable efforts to make the Assistful Services available to you 24 hours per day, seven (7) days per week, excluding scheduled maintenance time, unavailability caused by you or any software, hardware or service not provided by us, emergency maintenance and/or any cause beyond our reasonable control (including without limitation nature disasters, wars, terrorist act, civil disturbances, acts of any government or agency thereof, strikes or other labor problems, Internet service or other third party service providers’ failures or delays and systemic electrical, telecommunications or other utility outages or failures).
5. Limitations:
Assistful Services are subject to reasonable limitations and other limitations, as specified within the Assistful Services or the applicable Order Form(s).
3. Your Content.
The Assistful Services allow you to upload, transmit and use information and other content to and through the Assistful Services (collectively, “Your Content”). You are solely responsible for the accuracy, quality, legality and means by which you acquired Your Content. You understand that Assistful will use Your Content to provide the Assistful Services to you. You have or will obtain all rights necessary to provide Your Content to Assistful and you hereby grant Assistful a worldwide license to use, reproduce, transmit, display and adapt your Content as necessary for Assistful to provide the Assistful Services to you in accordance with these Terms.
Without limiting the terms of our Privacy Policy, you understand that (i) we do not guarantee that your use of the Assistful Services and/or Your Content will be private or secure and we are not responsible or liable to you for any lack of privacy or security that you may experience and (ii) we may use Your Content, including personally identifiable information to provide the Assistful Services, which may include any and all the features available at https://www.assistful.ai/product-tour. We may also analyze Your Content and derive insights from such analysis (collectively, “Analytical Data”). Assistful may use and distribute such Analytical Data for purposes of product development, product insights and for improving its products and services provided that such Analytical Data is in an aggregated, de-identified (anonymized) form that would not permit a third party to identify the data as associated with you or Your Content. Assistful may share this Analytical Data in the Assistful Service, with our email subscribers and in marketing material. For sake of clarity, the Analytical Data will not contain any personally identifiable information. Assistful retains all Intellectual Property Rights in such Analytical Data. Information collected by your internet or mobile service provider and other third parties is used, stored, transferred and disclosed pursuant to your internet or mobile service provider’s or the third party’s terms, policies and practices.
We encourage you to carefully consider disclosure of any information that might be accessible to others. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Assistful Services.
4. Fees.
You shall pay Assistful for the Assistful Services at the then-current rates as described at www.assistful.ai/pricing (“Fee Schedule”). Assistful reserves the right to change the Fee Schedule upon thirty (30) days advanced notice to you.
Assistful does not store, process or transmit any of your credit card data but relies entirely on third parties to handle these functions. You must comply with such third party’s terms made available to you. Payments due for the Assistful Service may be subject to the Paddle Services Agreement. If you do not agree to Paddle’s terms, then please do not sign up for the Assistful Service.
Your Assistful Service will not be activated until your first payment is received. Payments are due in accordance with the Fee Schedule, often annually or monthly in advance. Fees are automatically charged to the credit card that you provided when you registered for the Assistful Service. Additional Fees will be charged to you on a pro rata basis in the event that you add any additional licenses or seats or upgrade your Assistful Service during a Assistful Service subscription term. To cancel the Assistful Service, visit your My Account page and click the ‘Cancel Renewal’ link. We begin to process cancellation requests immediately, but your credit card provider may require several days to process your cancellation request. Any cancellation would take effect at the end of the current term and no refunds shall be provided. We are not responsible for delays caused by your credit card company.
If payment in full of any amount owed to Assistful under these Terms is not received by Assistful after such payment has become due, such amounts will thereafter bear interest at the rate 0.05% per day or the maximum rate permitted by applicable law, whichever is less. If any payment due Assistful is collected at law or through an attorney at law or under advice therefrom or through a collection agency, you agree to pay all costs of collection, including, without limitation, all court costs and reasonable attorneys’ fees.
5. Subscription Renewals
You agree to pay all applicable fees related to your use of this Website which are described fully on our pricing page. By providing a payment method, you expressly authorize us to charge the applicable fees on said payment method as well as taxes and other charges incurred thereto at regular intervals, all of which depend on your particular subscription and utilized services.
The subscription period for Paid Accounts can be month-to-month, yearly, or another duration described more fully on our pricing page.
Paid Accounts are subject to fees based upon the account type you've selected. For renewals, Assistful will automatically charge your payment method in the amount of the then-current fee for your type of account, plus applicable taxes. All payments are non-refundable. To the extent that payment mechanisms are provided through third parties, you agree that Assistful will have no liability to you arising out of the acts or omissions of such third parties. If applicable, you agree to maintain current billing information.
BY CREATING A PAID ACCOUNT, YOU CONSENT TO ALLOW ASSISTFUL TO CHARGE YOUR PAYMENT METHOD, THROUGH ITS PAYMENT PROCESSORS, FOR THE AMOUNTS DUE FOR YOUR INITIAL SUBSCRIPTION PERIOD AND FOR ADDITIONAL SUBSCRIPTION PERIODS UNTIL YOUR ACCOUNT IS CANCELED OR TERMINATED. PLEASE PRINT OUT THESE TERMS AND CONDITIONS FOR YOUR RECORDS.
6. Refunds & Cancellations
Paid Accounts will automatically renew for the same subscription period unless you cancel the account by the end of the then-current subscription period. You can cancel your account at any time within the Assistful application by accessing the "billing" page, which can be reached from your "account" page. Cancellation will be effective immediately. Please note that after you cancel your account, you may not be able to use or access the Platform and you will not be entitled to a refund of any fees that you've paid.
7. Warranties.
We warrant that we have validly entered into these Terms and have the legal power to do so. You warrant that (i) you have validly entered into these Terms and have the legal power to do so and (ii) you have all necessary rights, licenses, consents and permissions to use Your Content with the Assistful Services.
THE ASSISTFUL SERVICES ARE LICENSED “AS-IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” YOU BEAR ALL RISK OF USING IT. ASSISTFUL, ON BEHALF OF ITSELF, MICROSOFT, WIRELESS CARRIERS OVER WHOSE NETWORK THE ASSISTFUL SERVICES ARE DISTRIBUTED, AND ITS AND THEIR RESPECTIVE AFFILIATES, VENDORS, AGENTS, AND SUPPLIERS (“DISTRIBUTORS”), GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN RELATION TO THE ASSISTFUL SERVICES. YOU MAY HAVE ADDITIONAL CONSUMER RIGHTS UNDER YOUR LOCAL LAWS WHICH THIS AGREEMENT CANNOT CHANGE. TO THE EXTENT PERMITTED UNDER YOUR LOCAL LAWS, ASSISTFUL AND ALL DISTRIBUTORS EXCLUDE ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ASSISTFUL DOES NOT WARRANT THAT (A) THE ASSISTFUL SERVICES WILL MEET YOUR REQUIREMENTS, (B) OPERATION OF THE ASSISTFUL SERVICES WILL BE UNINTERRUPTED OR VIRUS- OR ERROR-FREE, (C) THAT THE ASSISTFUL SERVICES WILL OPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATIONS OR ANY PARTICULAR SYSTEMS OR DEVICES, (D) DEFECTS IN THE ASSISTFUL SERVICES WILL BE CORRECTED OR (E) THAT THE ASSISTFUL SERVICES WILL BE AVAILABLE FOR REINSTALLS ON THE SAME OR MULTIPLE DEVICES. ANY ORAL OR WRITTEN ADVICE PROVIDED BY ASSISTFUL OR ITS AUTHORIZED AGENTS WILL NOT BE DEEMED TO CREATE ANY WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
8. Limitation of Liability.
ASSISTFUL’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THE DELIVERY, USE OR PERFORMANCE OF THE ASSISTFUL SERVICES OR THESE TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) WILL NOT EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT; PROVIDED THAT IN NO EVENT SHALL ASSISTFUL’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE FOREGOING LIMITATION WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS.
IN NO EVENT WILL ASSISTFUL BE LIABLE TO YOU OR ANY THIRD PARTY FOR INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS OR BUSINESS INTERRUPTION), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER UNDER THESE TERMS OR OTHERWISE ARISING IN ANY WAY IN CONNECTION WITH THE ASSISTFUL SERVICES OR THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF ASSISTFUL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING DISCLAIMER OF LIABILITY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. YOU AGREE NOT TO SEEK TO RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES FROM ANY DISTRIBUTOR.
You agree that the above limitations of liability, together with the other provisions in these Terms that limit liability, are essential terms of these Terms and that Assistful would not be willing to grant you the rights set forth in these Terms but for your agreement to these limitations of liability.
9. Ownership.
The Assistful Services, including the “look and feel” (e.g., text, graphics, images, logos), content and other material, are protected under copyright, trademark and other laws. You acknowledge and agree that Assistful owns all right, title and interest in and to the Assistful Services (including without limitation any and all patent, copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property rights therein or related thereto) and you agree not to take any action(s) inconsistent with such ownership interests. You do not acquire any rights or licenses under any of Assistful’s copyrights, patents, patent applications, copyrights, trade secrets, trademarks or other intellectual property rights on account of these Terms. Any and all (a) suggestions for correction, change and modification to the Assistful Services, evaluation data, evaluations and other feedback (including but not limited to quotations of written or oral feedback, information and reports provided to Assistful by you (collectively, “Feedback”)), and all (b) improvements, updates, modifications or enhancements, whether made, created or developed by Assistful or otherwise relating to the Assistful Services (collectively, “Revisions”), are and will remain the property of Assistful. You acknowledge and expressly agree that any contribution of Feedback or Revisions does not and will not give or grant you any right, title or interest in the Assistful Services or in any such Feedback or Revisions. All Feedback and Revisions become the sole and exclusive property of Assistful and Assistful may use and disclose Feedback and Revisions in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Assistful any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights, and any and all other intellectual property rights) that you may have in and to any and all Feedback and Revisions. Upon request by Assistful, you will execute any document, registration or filing required to give effect to the foregoing assignment. In addition, Assistful shall have the right to copy, use, distribute, and display any information, analysis, statistics and other data generated by the Assistful Services (or derived from your use of the Assistful Services), including compilation of aggregated statistics about the Assistful Services; provided, however, that Assistful shall not publicly disclose or distribute any such data unless such data is in an aggregated form that would not permit a third party to identify the data as associated with you.
10. Indemnification.
You agree to indemnify and defend Assistful and its affiliates, directors, officers, employees and agents from and against all Claims brought against Assistful by any third party arising from your use of the Assistful Services or any violation of these Terms, the rights of a third party or applicable law. Your indemnification obligations set forth in this Section 8 apply to any applicable actions taken under your Account. Assistful reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification hereunder. In any event, no settlement that affects the rights or obligations of Assistful may be made without Assistful’s prior written approval.
11. Modifications to Terms.
We may modify these Terms at any time. Modifications become effective immediately upon your first access to or use of the Assistful Services after the “Last Revised” date at the top of this page. Your continued access or use of the Assistful Services after the modifications become effective is deemed your conclusive acceptance of the modified Terms.
12. Termination.
These Terms will automatically terminate when you fail to comply with any term or condition of these Terms. Upon termination, you will cease all use of the Assistful Services and will destroy any copy (full or partial) of any and all parts of the Assistful Services in your possession or control. Termination will not limit any of Assistful’s other rights or remedies at law or in equity. This Section 10 along with Sections 6, 7, 8, 13 and 18 and any other Section that by its nature is reasonably intended to survive the termination or expiration of these Terms, will survive any termination or expiration of these Terms.
13. Export Laws.
You agree that you will not export or re-export, directly or indirectly, the Assistful Services and/or other information or materials provided by Assistful hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. You are responsible for and hereby agree to comply at your sole expense, with all applicable United States export laws and regulations. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
14. U.S. Government Restricted Rights.
The Assistful Services are “commercial computer software” and “commercial computer software documentation” as such terms are used in United States Federal Acquisition Regulations Section 12.212. Any use, duplication or disclosure of the Assistful Services by or on behalf of the U.S. Government is subject to restrictions as set forth in these Terms.
15. Taxes.
You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed on or in connection with these Terms or the Assistful Services by any authority (excluding taxes based on Assistful’s net income).
16. Remedies.
You agree that a breach or a threatened breach of these Terms will cause injury to Assistful for which money damages will not provide an adequate remedy and Assistful will be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
17. Notice to California Residents.
Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information:
The provider of the website is:
Growscience LLC dba Assistful
6600 W Sunset Blvd, Floor 2
Los Angeles, CA 90028
To file a complaint regarding the website or to receive further information regarding use of the website, send a letter to the above address or contact Assistful via e-mail (with “California Resident Request” as the Subject Line). You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at 916.445.1254 or 800.952.5210.
18. Miscellaneous.
Except as otherwise expressly set forth in these Terms, these Terms may not be modified except by a writing executed by the duly authorized representatives of Assistful. No other act, document, usage or custom will be deemed to modify or amend these Terms. These Terms will inure to the benefit of and will be binding upon each party’s successors and assigns. These Terms and the licenses granted hereunder may be assigned by Assistful but you may not assign them without the prior express written consent of Assistful. If any provision hereof is or becomes, at any time or for any reason, unenforceable or invalid, no other provision hereof will be affected thereby and the remaining provisions will continue with the same effect as if such unenforceable or invalid provisions will not have been inserted herein; provided that the ability of either party to obtain substantially the bargained-for performance of the other will not have thereby been impaired. If either party fails to perform any term hereof and the other party does not enforce such term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion. Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. In the event that either party is prevented from performing, or is unable to perform, any of its obligations under these Terms due to any cause beyond the reasonable control of the party invoking this provision, the affected party’s performance will be extended for the period of delay or inability to perform due to such occurrence. The headings and captions contained herein are for convenience only. These Terms are governed by and construed and enforced in accordance with the internal laws of the Commonwealth of Massachusetts, without giving effect to the principles of conflicts of laws of such state, and is binding upon the parties hereto in the United States and worldwide. You and Assistful agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to the interpretation or construction of these Terms. Any litigation by one party against the other arising under these Terms or concerning any rights under these Terms will be commenced and maintained in any state or federal court located in the Commonwealth of Massachusetts and both parties hereby submit to the jurisdiction and venue of any such court. For disputes involving an amount less than $10,000, the parties agree to resolve the dispute through binding arbitration to be held in Los Angeles, California under the rules of the American Arbitration Association. Any claim arising out of these Terms, the Assistful Services must be brought within one (1) year of the date on which the claim arose. These Terms, together with our Privacy Policy, contain the entire understanding of the parties with respect to the matters contained herein and there are no promises, covenants or undertakings other than those expressly set forth herein.
Please direct questions regarding these Terms to our support team by submitting a request on assistful.ai/contact with the subject of “Terms of Service”.
Growscience LLC dba Assistful
6600 W Sunset Blvd, Floor 2
Los Angeles, CA 90028
www.assistful.ai
